Document Retrieval

Just drop us an email to tell us what you need, and when. If you've got a deadline, a special request or you're simply unsure of the location of a certain file, just give us a call. We're always happy to hear from you!

We generally get in touch before delivery to give you an estimated time that the items will be arriving and if you need to know an ETA we will ensure we ring ahead to fit in with your movements and appointments wherever possible. We understand and care that a file delivered at 3pm is no good if your appointment or meeting was at 1pm.

We recommend assigning document retrieval requests to one or two contacts in your company – ultimately, it helps you to keep track of who’s requested what and when! And if you have concerns about confidentiality, we’re happy to use a password system to ensure that only your designated staff members can request retrieval of your files and documents.

File & document retrieval stops a build up of archive boxes in your office when you request several items back. So in most cases our clients choose this method. Who wants boxes laying around desks causing inconvenience and health and safety hazards when you can get the specific files you need delivered for you to work on.

Our service and standard document retrieval pricing includes picking the items, barcoding files, delivering, recollection and refilling, so every stage of the process is covered leaving you to get on with your job rather than spending unnecessary time dealing with archive matters.

Document storage can work for home offices too, even if it’s small amounts we can collect and deliver to your address with no problems. We will communicate with you to make sure we know when you are available and then we will be delivering.

So all in all we can save you Time, Space and Effort by delivering files and or boxes at a time that suits you, in an efficient, scheduled manner with a process that ensures the items are tracked in and out from start to finish.

Frequently Asked Questions

Can I retrieve my documents at any time?

Yes – but within reason.

Here at Doxbond, our main aim is to get your documents to you as quickly as possible and, 9 times out of 10, they’ll be delivered to your home or office within 24 hours – or emailed over on the same day if you need them urgently.

We respond to all enquiries promptly, and our team are on hand from 9:00am-5:00pm every Monday-Friday to help.

What details do I need to provide when requesting my papers?

When requesting your documents, you’ll need to provide us with a few details including:

Your first and last name

Your home or office address

Your customer reference number

Your secure password (if you set one up)

Not only will this ensure the quick retrieval of your documents and help make sure our staff gather the correct documents, but it will also ensure your papers are secure and don’t fall into the wrong hands.

I need help indexing my documents, can Doxbond help?

Absolutely!

The key to speedy, stress-free document retrieval is good indexing. And our experts would be more than happy to assist you with this process.

From organising and listing your files to numbering and barcoding boxes, doing this not only ensures quick and easy retrieval of your files but also saves you heaps of time that you can spend focusing on other, more important tasks.

We can come and collect your files and index them at our storage facility - where we’ll keep them for you until you need them or are ready for them to be destroyed – or we can complete the process at your home or office if you prefer.

We’ll provide you with cross-referenced lists and be sure to keep you in the loop as we make progress.

Will my papers be safe at your facility?

Whenever you work with Doxbond, you can rest assured that all the confidential documents you send to our facility are in the safest hands.

At our storage facility, we have 24-hour CCTV in operation and are protected by a state-of-the-art intruder alarm.

We’ve been in business for over 30 years, and our team has all the training and experience to help keep your confidential personal and business documents out of harm’s way.

If you have any questions or concerns about sending your documents to our storage facility, you’re more than welcome to get in touch with our friendly team.

They’d be more than happy to walk you through the document indexing, storage and retrieval processes so you know exactly what to expect when you work with us.

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